I will be recommending you with utmost enthusiasm to friends and colleagues for years to come.

Dear John,

I’m writing to express my deepest gratitude to you and your team for your tremendous service and care in my recent home sale. Your expertise and experience in the field as well as your knowledge of the market were very apparent in the initial planning stages and in your guidance around getting the home ready for sale. Everything you predicted came true, and every piece of advice you gave led to success, culminating in multiple great offers at the first open house.

As the sale progressed, I was hugely appreciative and impressed with the attention to detail you and your assistant Holly provided as we prepared to close. You saw and addressed potential issues, heading off problems before they could materialize. I was especially grateful for Holly’s flexibility with my unusual work hours.

I was most appreciative of your many years of expertise and your tailored care when, despite heavy financial backing and mortgage pre-approval, the buyer of my home ran into delays with his lender, which caused the closing to be pushed back twice. From what I understand, this type of situation is becoming increasingly common.

At every turn, you were in close contact with both the buyer’s representatives and with me. You went the extra mile several times, speaking with officials at the buyer’s bank as well as relevant experts at other banking institutions so we could rest assured that we knew what was happening and what to expect. You brought calm to a harried situation, ending with a smooth and successful closing. From my initial decision to sell my home to closing day, I was very glad to be in the hands of the John O’Connor team, and I will be recommending you with utmost enthusiasm to friends and colleagues for years to come.

Again, thank you very much.

Sincerely,

— R. Colin Carter, MD